This privacy policy outlines how Fiorente Advisory Pty Ltd (‘we’, ‘us’ or ‘our’) manages your personal information. It also sets out generally what sort of personal information we hold, for what purposes and how we collect, hold, use and disclose that information. This privacy policy outlines how Fiorente Advisory Pty Ltd (‘we’, ‘us’ or ‘our’) manages your personal information. It also sets out generally what sort of personal information we hold, for what purposes and how we collect, hold, use and disclose that information. The privacy of your personal information is important to us. We are required to comply with the Australian Privacy Principles. We will comply with the Australian Privacy Principles and other applicable laws affecting your personal information.

Your personal information will be collected and held by us, as a corporate authorised representative of Centrepoint Alliance Limited, an Australian Financial Services Licensee (Licensee), for the purposes of:  

• providing you with the advisory services that you have requested;  
• managing our relationship with you, including management and administration tasks such as answering your  requests and concerns, conducting market research and taking any required legal action;
• completing documentation and forms, including identifying you or verifying your authority to act on behalf of a  customer;  
• protect our business and other clients from fraudulent or unlawful activity;  
• to comply with relevant laws, regulations, and other legal obligations;  
• to help us improve the products and services offered to our clients, including contacting you about products and  services in which you may be interested; and  
• for any purpose for which you have given your consent.

You can let us know anytime if you no longer wish to receive direct marketing offers. Don’t hesitate to contact our office by phone at (07) 5355 0979 or email admin@fiorenteadvisory.com.au. We will process your request as soon as practicable.  

To enable your financial adviser to provide you with the financial advice you request that is suitable for your investment objectives, financial situation and particular needs, we need to obtain and hold personal information about you. This  includes:  

• your name, contact details and date of birth;  
• employment details and history;  
• financial details, including information about your financial needs and objectives; your current financial  circumstances, including your assets and liabilities, income, expenditure, insurance cover and superannuation;
• details of your investment preferences and risk tolerance;  
• family circumstances and social security eligibility; and  
• any other information that we consider necessary.

The personal information collected may include sensitive information such as health information and memberships of professional or trade associations.  

If it is reasonable and practicable, we will only collect your personal information from you. Generally, your personal information will be collected when you meet with your adviser in person and provide your adviser with information over the telephone or with written material. We may need to collect personal information from third parties, such as your accountant or others whom we believe you have authorized to provide information to us.  

We may receive personal information about you when we have taken no active steps to collect that information. We destroy all unsolicited personal information unless the personal information is relevant to our purposes for collecting personal information. 

How Your Personal Information is Held

Your personal information is generally held in client files or a computer database. Your personal information may also be held in a secure archiving facility.  

We take reasonable steps to ensure that our personal information is protected from misuse and loss and from unauthorised access, modification and disclosure. Some of the measures that we have adopted are having facilities for the secure storage of personal information, having secure offices and access controls for our computer systems.  

We will also take reasonable steps to destroy or permanently de-identify personal information that we no longer need for any purpose for which it may be used or disclosed under the Australian Privacy Principles.  

Using and Disclosing Your Personal Information

Your personal information may be disclosed for purposes related to providing the financial advice you requested. The types of service providers and other third parties that may be provided with your personal information  are:  

• our Licensee, who provides us with our financial planning software and compliance support services;
• other financial advisers and organisations involved in providing the financial advice you have requested (which  may include ongoing service), such as fund managers who assist us in providing financial advice and  paraplanners;  
• insurance providers, superannuation trustees and product issuers in connection with the provision to you of the  financial advice you have requested;  
• a superannuation trustee or other product provider who you have authorised to deduct advice-related costs  from your superannuation or investment fund who has requested to review a copy of your Statement of Advice  to satisfy their legal obligations;  
• organisations that assist in operating a financial planning business, such as those that provide administrative,  financial, accounting, insurance, research, legal, computer or other business services;  
• your representatives or service providers such as your accountant, solicitor, tax agent, stockbroker or bank;
• organisations involved in a business restructure or a transfer of all or part of the assets of our business or the  due diligence procedures before any such sale or transfer;  
• government authorities and other organisations when required by law; and  
• organisations that you have consented to your personal information being disclosed. 

In addition to the purposes of collection set out above, your personal information may also be used in connection with such purposes.  

We will seek to ensure that your personal information is not used or disclosed for any purpose other than:  

• the primary purpose for which it was collected or a related secondary purpose;  
• where you have consented to the use or disclosure; or  
• in other circumstances where the Australian Privacy Principles authorise the use or disclosure, such as when it is required by or authorised under law.

We may disclose your personal information to third parties who provide services to us. In this case, we will seek to ensure that the personal information is held, used or disclosed consistently with the Australian Privacy Principles.

Organisations outside Australia

Currently, we do not share your information with organisations outside Australia.  

We may store your information in the cloud or other types of networked or electronic storage. As electronic or networked storage can be accessed from various countries via an internet connection, it’s not always practicable to know in which country your information may be held. Overseas organisations may be required to disclose the information we share with them under foreign law.  

We will not send personal information to recipients outside of Australia unless:  

• we have taken reasonable steps to ensure that the recipient does not breach the Privacy Act and the Australian Privacy Principles;  
• the recipient is subject to an information privacy scheme similar to the Privacy Act; or  
• the individual has consented to the disclosure.

Accessing your Personal Information

You can gain access to the personal information that we hold. This is subject to exceptions allowed by law, such as where providing you with access would have an unreasonable impact on the privacy of others. If we deny an access request, we will provide you with the reasons for this decision. To request access, please get in touch with us (see “Contacting  Us and Privacy Issues” below).  

Correcting Your Personal Information

We take reasonable steps to ensure that the personal information that we collect use, or disclose is accurate,  complete and up-to-date. If you believe that any of the personal information that we hold is not accurate, complete or up-to-date, please get in touch with us (see “Contacting Us and Privacy Issues” below) and let us know what information is incorrect.  

If we agree that the personal information requires correcting, we will take reasonable steps to do so. If we do not correct your personal information, we will provide you with the reasons for not doing so.  

Contacting Us and Privacy Issues

You can obtain further information on how we manage the personal information we hold, or you can raise any privacy issues with us, including a privacy complaint, by contacting us using the details below.  

Terran Ralph – Practice Manager Ph: (07) 5318 7271  

We are committed to working with you to resolve a complaint involving your personal information. However, if you  still feel your issue hasn’t been resolved to your satisfaction, then you can escalate your privacy concerns to:  

Office of the Australian Information Commissioner

• www.oaic.gov.au/privacy  
• Phone: 1300 363 992  
• Email: enquiries@oaic.gov.au

OR  

Australian Financial Complaints Authority (AFCA)

• Website: www.afca.org.au  
• Email: info@afca.org.au  
• Telephone: 1800 931 678 (free call)
• In writing to: Australian Financial Complaints Authority GPO Box 3, Melbourne VIC 3001  AFCA provides fair and independent financial services complaint resolution that’s free to consumers.

Time limits may apply when complaining to the AFCA, so you should act promptly. You can check the AFCA website to find out if a time limit applies or when the time limit relevant to your circumstances expires.

Centrepoint Alliance Privacy Officer

Our dedicated Centrepoint Alliance Privacy Officer is here to assist you with any privacy-related queries or if you need more information about Centrepoint Alliance’s privacy and information handling practices.

Mail Level 13, Corporate Centre One, 2 Corporate Court, Bundall QLD 4217
Phone 1300 557 598
Email privacy@cpal.com.au
Website www.centrepointalliance.com.au

View the Centrepoint Alliance Limited Privacy Policy.
View the Centrepoint Alliance Limited Whistleblower Policy.
View the Centrepoint Alliance Limited Whistleblower Complaints Policy.